Renter FAQ

  

Plans

Do you protect mobile homes?

Does my plan cover items in storage?

Are there discounts for security alarm systems?

What's my plan number?

How do I add my landlord to my plan?

I'm moving. What do I do?

How do I increase or decrease my protection options?

What's the difference between a 'policy' and a 'plan'?

For how long is my plan valid?

How do I modify or add features to my plan?

How do I add or remove someone from my plan?

How do I add Power-Ups to my plan?

How do I download a copy of my plan?

How do I cancel my plan?

Overview of What We Offer

What products does Jetty offer?

What are Jetty Power-Ups?

How do I get a price (i.e., a 'quote')? What's the difference?

Where is Jetty available?

I'm currently with another provider. How do I switch to Jetty?

Personal Info, Account & Billing Settings

How do I change my payment date?

How do I pay?

Help! I forgot my username or password

How do I change my username or password?

How do I update my personal information or account settings?

How do I update my payment preferences?

What methods of payment are accepted?

Renters Insurance

How do Jetty's Renters Insurance plans work?

In what situations am I protected with a Basic plan?

Power-Ups — Tell me more about the Valuables Protection Power-Up

Power-Ups — Tell me more about the Personal Electronics Protection Power-Up

Where are my belongings covered under a plan?

How should I think about roommates, significant others, etc.?

How do I calculate my monthly rent?

What dog breeds are excluded from liability coverage?

Jetty Deposit

How do I buy Jetty Deposit?

How does Jetty Deposit work? Is it insurance?

What do I need to apply for Jetty Deposit?

What is Jetty Deposit?

What is Jetty Deposit and how does it work?

Which buildings accept Jetty Deposit?

Claims

How do claims work? What can I expect?

How do I file a claim?

How do I check the status of a claim?

  

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