Renter FAQ



Do you protect mobile homes?

Does my plan cover items in storage?

Are there discounts for security alarm systems?

What's my plan number?

How do I add my landlord to my plan?

I'm moving. What do I do?

How do I increase or decrease my protection options?

What's the difference between a 'policy' and a 'plan'?

For how long is my plan valid?

How do I modify or add features to my plan?

How do I add or remove someone from my plan?

How do I add Power-Ups to my plan?

How do I download a copy of my plan?

How do I cancel my plan?

Overview of What We Offer

What products does Jetty offer?

What are Jetty Power-Ups?

How do I get a price (i.e., a 'quote')?

Where is Jetty available?

I'm currently with another provider. How do I switch to Jetty?

Personal Info, Account & Billing Settings

How do I change my payment date?

How do I pay?

Help! I forgot my username or password

How do I change my username or password?

How do I update my personal information or account settings?

How do I update my payment preferences?

What methods of payment are accepted?

Renters Insurance

How do Jetty's Renters Insurance plans work?

In what situations am I protected with a Basic plan?

Power-Ups — Tell me more about the Valuables Protection Power-Up

Power-Ups — Tell me more about the Personal Electronics Protection Power-Up

Where are my belongings covered under a plan?

How should I think about roommates, significant others, etc.?

How do I calculate my monthly rent?

What dog breeds are excluded from liability coverage?

Jetty Deposit

I'm having trouble purchasing Jetty Deposit.

How do I buy Jetty Deposit?

How does Jetty Deposit work? Is it insurance?

What do I need to apply for Jetty Deposit?

What is Jetty Deposit?

What is Jetty Deposit and how does it work?

Which buildings accept Jetty Deposit?


How do claims work? What can I expect?

How do I file a claim?

How do I check the status of a claim?


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