Renter FAQ

  

How do I file a claim?

For Members

To file a claim on your Jetty Renters Insurance policy, log in to your Jetty Member Account and click “File Claim” on the policy card or the “Claims” link on the top navigation bar. When you get to the “File a Claim” page, fill out the claim form and submit it. A member from our team will reach out to you in 5-7 business days. (Note: this form is only used for renters insurance claims. If you have a question about your plan, you can send us an email at help@jetty.com.)

Of course, if you're facing an emergency, dial 911.

What do I need to file a claim?

Before you file, it’s helpful to gather the following documents to help us process your claim as quickly as possible:

  • Receipts for damaged, lost, or stolen items
  • Pictures or videos documenting the scene of the incident
  • Police report number(s) [Note: Only required if relevant, i.e. for theft claims]

 For Third-Party Claimants

If you’re with a Partner property (or another third party), and you’d like to file a claim for property damage or injury resulting from the actions of a Jetty policyholder, please email us at claims@jetty.com with the following information:

  • Your name 
  • Your phone number and email address
  • The name of the property management company or complex you’re associated with
  • The name and policy number of the Jetty policyholder your filing either for/against
  • A description of the incident
  • The date and time of the incident 

For Jetty Deposit Claims

If you’re with a Jetty Partner property and would like to file a claim on a Jetty Deposit policy, please refer to your partner property link for information.

 

  

Don’t see what you need?

Contact Us
  
Insurance startup? You going to be around tomorrow? We may be new, but we’re in it for the long haul. We’ve made insurance safe, fast, and easy by forging a relationship with insurance veterans State National Insurance Company, Inc. and National Specialty Insurance Company (A.M. Best "A" rated), who work with global reinsurer, Munich Re (over 135 years of experience).
Let’s Chat
Follow Jetty
  
Insurance startup? You going to be around tomorrow? We may be new, but we’re in it for the long haul. We’ve made insurance safe, fast, and easy by forging a relationship with insurance veterans State National Insurance Company, Inc. and National Specialty Insurance Company (A.M. Best "A" rated), who work with global reinsurer, Munich Re (over 135 years of experience).

Issuance of coverage is subject to underwriting review and approval. Coverage may not be available in all states. Please see a copy of the policy for the full terms, conditions and exclusions. Policy obligations are the sole responsibility of State National Insurance Company, Inc. (NAIC No. 12831), Bedford, TX, in all states except Florida, and National Specialty Insurance Company (NAIC No. 22608), Bedford, TX, in Florida (collectively, “State National”). Coverage scenarios are hypothetical and shown for illustrative purposes only. Coverage is dependent on the actual facts and circumstances giving rise to a claim.

Jetty Insurance Agency LLC (Jetty) is an insurance agency licensed to sell property-casualty insurance products. Jetty will receive compensation from State National for such sales. Refer to the Legal Notices section for additional information.

© 2020 Jetty National, Inc
Terms of ServicePrivacy PolicyLegal Notices
Site MapCompliance Notice