Renter FAQ


I'm having trouble purchasing Jetty Deposit.

If you’re trying to purchase Jetty and running into issues, we’re here to help! Here are a few of the most common questions we receive regarding the signup process: 


Do I need to enter my social security number to purchase Jetty Deposit?

It’s possible to purchase Jetty Deposit without entering a SSN. That said, we use this information to determine a fair price for your policy, and your cost will likely be lower if you provide yours. 


Is it better to pay monthly or one-time? 

Both of these options have their upsides. With the monthly option, you lower your initial move-in cost by a more significant amount. With the one-time option, you only have to pay once—and then you’re covered for the duration of your lease. 


Either way, you save on move-in costs. That said, it’s important to note that we are unable to switch from monthly to one-time (or vice versa) after you purchase, so make sure to select the option you want at checkout. 


What should I do if I’m having trouble finding my building? 

As you type your building’s address, click the closest match that pops up below the search bar rather than typing out the entire address manually. 

If you’re still having trouble locating your building, try using the address of your leasing office.


Running into an issue we haven’t addressed here? 

Send us a note at and we’ll help you get signed up.


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